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IT SUPPORT Internship

  • Internship, onsite
  • iMalaysian.com (IFixx Retail Sdn Bhd)
  • Mutiara Damansara, Malaysia
Salary undisclosed

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Availability Status

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he IT Support Specialist is responsible for providing technical assistance and support for hardware, software, and network-related issues. This role ensures the smooth operation of IT systems, resolves user issues promptly, and maintains high levels of customer satisfaction.

Key Responsibilities

  • Technical Support
  • Troubleshoot and resolve hardware, software, and network-related issues for end-users.
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Assist in system upgrades, patches, and regular maintenance.
  • Help Desk Operations
  • Serve as the first point of contact for IT-related inquiries via email, phone, or ticketing systems.
  • Document, track, and monitor issues to ensure timely resolution.
  • Escalate complex problems to higher-level IT staff when necessary.
  • Network and Security
  • Monitor network performance and connectivity.
  • Assist with maintaining IT security protocols and best practices.
  • Support user account management, including password resets and access provisioning.
  • User Training and Support
  • Provide basic training to staff on new systems, software, and hardware.
  • Create and maintain user guides and technical documentation.
  • Inventory and Asset Management
  • Maintain an inventory of IT equipment and ensure proper asset tracking.
  • Coordinate repairs and replacements of faulty hardware.
  • Continuous Improvement
  • Stay updated on the latest technology trends and tools.
  • Propose solutions for system improvements and operational efficiency

Job Type: Internship
Contract length: 3 months

Pay: RM500.00 - RM1,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Ability to commute/relocate:

  • Mutiara Damansara: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
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