Shopee Video Coordinator - Listing & Content, MY Marketplace
Salary undisclosed
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Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Manage part-time agent: task assignments, monitor KPIs and QA score.
- Training and coaching of agents performance for quality improvement.
- Scheduling and monitoring attendance for part-time agents.
- Administrative work of managing timesheet tracking for part-time agents.
- Execute urgent content takedowns and identify gaps that address content-related issues.
- Elevate and escalate red flags to management from a duty-of-care perspective
- Undertake project work as required; undertaking any initiatives identified based on business needs.
- Assist team leader in other tasks assigned
Requirements:
- Bachelor's degree or above, 1-2 year of experience in content moderation / trust & safety/ content quality assurance
- Fluent command of the English language is a must, both verbal and written forms
- Good understanding on online content moderation safety
- Able to work on repetitive tasks in a fast paced environment
- Familiar with MS office software such as Excel, Word is a plus
- Good communication skills, able to abstract problems and find solutions proactively
About Shopee
| Size | More than 5000 |
| Industry | Broadline Retail |
| Location | Singapore |
| Founded | 5 February 2015 |
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