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IT Service Desk Executive (Contractual) - Malaysian Citizen - Immediate Joiner

Salary undisclosed

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Job Summary

  • Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
  • Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
  • Respond to requests for technical assistance in person via phone, electronically
  • Research questions using available information resources
  • Follow standard Helpdesk procedures
  • Advise user on appropriate action
  • Log all helpdesk interactions
  • Prepare activity reports

Key Responsibilities

  • Must have Diploma or Bachelor Degree
  • Administer helpdesk software
  • Respond and resolve IT Helpdesk cases within SLA commitment
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and update
  • Any other duties as and when deemed necessary
  • Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented
  • Must be able to work on Shift
  • Fluent in English

Job Type: Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,200.00 per month

Schedule:

  • Monday to Friday
  • Rotational shift
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