Customer Service Executive
Salary undisclosed
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KEY DUTIES AND RESPONSIBILITIES
- Process all Sales Orders accurately and promptly.
- Prepare and issue sales invoices
- To support sales & marketing activity
- Answers all customers’ queries professionally and courteously.
- Records and resolves all after-sales issues.
- Seeks assistance from Supervisors for unresolved queries if necessary.
- Coordinates with Production and Logistics Department on customer orders daily.
- Complies with company SOP/ Guidelines/ Work Instructions.
- Files & safeguards supporting documents in accordance to set requirements.
- Preserves confidential information such as prices, customer purchase orders etc.
REQUIREMENTS
- Candidate must possess min Diploma or equivalent.
- At least 1 years of working experience in the related field preferably with working experience in e-commerce will be an added advantage.
- Good written and spoken Bahasa Malaysia and English
- Computer literate, preferably with knowledge of MS Office, and MS Excel
- Experience in order processing / data entry.
- Strong telephone communication and interpersonal skills.
- Willing to accept challenges.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)
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