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Quality Assurance Analyst (Japanese Speaker)

Salary undisclosed

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JOB DESCRIPTION:

  • Monitor transaction (Email, Chats & Calls audits) / units as per the prescribed guidelines and schedule.
  • Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy.
  • Provide feedback to the Analysts.
  • Provide feedback to the Trainers (as appropriate)
  • Implement process / analyst corrective action as required.
  • Generate the accuracy scores and send the report to all concerned.
  • Maintain ‘program quality’ related client interactions.

REQUIREMENTS:

  • Diploma or a Bachelor’s degree in any discipline.
  • At least, 2 years industry experience in Quality Assurance.
  • Prior Product Specialist experience preferred.
  • Experience with implementation of corrective action programs.
  • Knowledge of tools, concepts, and methodologies of QA
  • Dual-Lingual (Native): Excellent English and Japanese

(spoken and written communication skills) as this is to support Japanese market.

  • Tri-lingual (Local): Excellent English, Bahasa Malaysia and Japanese

(spoken and written communication skills) as this is to support Japanese market.

Work hours:

  • Hybrid : Monday :10am to 7pm and Tuesday to Friday: 9am to 6pm

Work Location:

  • Kuala Lumpur

Job Type: Full-time

Pay: RM5,500.00 - RM9,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • Do you write and read in Japanese

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Japanese (Required)