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JD for AVEVA Engineering Resource
Responsibilities
Overview:
Tech Mahindra’s Plant Engineering team currently looking for a skilled and experienced individual to join as a AVEVA ENGINEERING expert. In this role, you will be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and assistance related to AVEVA ENGINEERING software. If you have a strong technical background, excellent communication skills, and a passion for customer service, we invite you to apply for this opportunity.
Roles & Responsibilities:
Install, configure and maintain AVEVA ENGINEERING project single handedly
• Expertise in AVEVA ENGINEERING, including implementation, configuration, and administration.
• Tag creation including Copy, Duplicate, Rename, reclassification
• Edit or modify records including, Linking, Multi-record editing, Units of Measure, Single/Multiple cell copy, Find and Replace text
• Logical delete of tags and purge functionality, Grid Filter and Sorting
• Create and edit datasheet including, Sketches, Notes, Case Data, Display rules, Revisioning
• Create Lists, Exports/Print Datasheets, Lists, Grids, Change Highlighting/History, compare datasheet revisions, Status workflow, Compare or update data with Aveva PID, E3D, E&I
• Create project structure including Define Disciplines, Define Teams, Databases, MDB’s, Users, Define AD configuration
• Develop conceptual Data Model, Install and configure Engineering Service, Install and configure Schematic Model Manger including ISO 15926 xml import mapping, Install and configure AVEVA integration Services, Configure Gateway for I&ED
• Onsite (Client Location) coordination and Client expectation management
• Generate and maintain client confidence through proactive corrective and progressive ideas
• Coordination with Engineering Team towards their knowledge ramp-up and delivery schedule
• Serve as the primary point of contact for customers seeking support and assistance with AVEVA ENGINEERING software.
• Respond to customer inquiries, issues, and requests in a timely and professional manner, providing accurate and helpful solutions.
• Diagnose and troubleshoot customer-reported problems with AVEVA ENGINEERING, working closely with customers to identify root causes and implement effective resolutions.
• Collaborate with internal teams, including development, product management, and QA, to escalate and resolve complex customer issues.
• Maintain a thorough knowledge base of AVEVA ENGINEERING software, its features, capabilities, and best practices.
• Provide guidance and training to customers on the effective use of AVEVA ENGINEERING, including system navigation, data management, and reporting etc.
• Document and track customer interactions, issues, and resolutions
• Provide guidance and mentorship to junior team members, nurturing a culture of continuous learning and development.
• Proactively communicate product updates, enhancements, and known issues to customers, ensuring they are informed and prepared.
• Identify opportunities to improve customer support processes, tools, and documentation, and collaborate with internal teams to implement necessary changes.
• Build and maintain strong relationships with key customers, understanding their unique needs and challenges, and providing personalized support and recommendations.
• Stay updated with the latest industry trends, technologies, and AVEVA ENGINEERING updates to better serve and support customers.
Skills Required
• Bachelor's degree in Engineering.
• Strong technical knowledge and experience with AVEVA ENGINEERING software.
• Proven experience in a customer support or customer service role, preferably within the software industry.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions.
• Strong communication and interpersonal skills, with the ability to interact with customers of varying technical backgrounds.
• Patience, empathy, and a customer-centric mindset to ensure customer satisfaction.
• Ability to work independently and as part of a team.
• Strong organizational skills with the ability to manage multiple customer requests and priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• A proactive and self-motivated approach to work, with a strong attention to detail.
• Ability to adapt to changing priorities and work well under pressure.
Responsibilities
Overview:
Tech Mahindra’s Plant Engineering team currently looking for a skilled and experienced individual to join as a AVEVA ENGINEERING expert. In this role, you will be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and assistance related to AVEVA ENGINEERING software. If you have a strong technical background, excellent communication skills, and a passion for customer service, we invite you to apply for this opportunity.
Roles & Responsibilities:
Install, configure and maintain AVEVA ENGINEERING project single handedly
• Expertise in AVEVA ENGINEERING, including implementation, configuration, and administration.
• Tag creation including Copy, Duplicate, Rename, reclassification
• Edit or modify records including, Linking, Multi-record editing, Units of Measure, Single/Multiple cell copy, Find and Replace text
• Logical delete of tags and purge functionality, Grid Filter and Sorting
• Create and edit datasheet including, Sketches, Notes, Case Data, Display rules, Revisioning
• Create Lists, Exports/Print Datasheets, Lists, Grids, Change Highlighting/History, compare datasheet revisions, Status workflow, Compare or update data with Aveva PID, E3D, E&I
• Create project structure including Define Disciplines, Define Teams, Databases, MDB’s, Users, Define AD configuration
• Develop conceptual Data Model, Install and configure Engineering Service, Install and configure Schematic Model Manger including ISO 15926 xml import mapping, Install and configure AVEVA integration Services, Configure Gateway for I&ED
• Onsite (Client Location) coordination and Client expectation management
• Generate and maintain client confidence through proactive corrective and progressive ideas
• Coordination with Engineering Team towards their knowledge ramp-up and delivery schedule
• Serve as the primary point of contact for customers seeking support and assistance with AVEVA ENGINEERING software.
• Respond to customer inquiries, issues, and requests in a timely and professional manner, providing accurate and helpful solutions.
• Diagnose and troubleshoot customer-reported problems with AVEVA ENGINEERING, working closely with customers to identify root causes and implement effective resolutions.
• Collaborate with internal teams, including development, product management, and QA, to escalate and resolve complex customer issues.
• Maintain a thorough knowledge base of AVEVA ENGINEERING software, its features, capabilities, and best practices.
• Provide guidance and training to customers on the effective use of AVEVA ENGINEERING, including system navigation, data management, and reporting etc.
• Document and track customer interactions, issues, and resolutions
• Provide guidance and mentorship to junior team members, nurturing a culture of continuous learning and development.
• Proactively communicate product updates, enhancements, and known issues to customers, ensuring they are informed and prepared.
• Identify opportunities to improve customer support processes, tools, and documentation, and collaborate with internal teams to implement necessary changes.
• Build and maintain strong relationships with key customers, understanding their unique needs and challenges, and providing personalized support and recommendations.
• Stay updated with the latest industry trends, technologies, and AVEVA ENGINEERING updates to better serve and support customers.
Skills Required
• Bachelor's degree in Engineering.
• Strong technical knowledge and experience with AVEVA ENGINEERING software.
• Proven experience in a customer support or customer service role, preferably within the software industry.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions.
• Strong communication and interpersonal skills, with the ability to interact with customers of varying technical backgrounds.
• Patience, empathy, and a customer-centric mindset to ensure customer satisfaction.
• Ability to work independently and as part of a team.
• Strong organizational skills with the ability to manage multiple customer requests and priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• A proactive and self-motivated approach to work, with a strong attention to detail.
• Ability to adapt to changing priorities and work well under pressure.
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