REVENUE MANAGER

To determine and set competitive room rates to stay in the limelight and earn higher revenue. To constantly track and compare revenue received from different sources to set relevant budgets. Meeting and maximising revenue through upselling, developing new clients and ensuring current guests become regular. Perform appropriate analysis to assist in making revenue optimisation recommendations and review the effectiveness of the hotel’s pricing regularly. Attend various operational meetings on a periodic basis and provide relevant recommendation to achieve maximum yield for the hotel. Good business database in OTA, Travel Agent & FIT. Creating promotional campaigns to generate business, tracking customer trends and reservations. Generate revenue reports and financial statements for management review. Forecast monthly revenue and identify and communicate revenue opportunities to management. Ensure that all rooms statistics reports and any other related reports are accurate and consistent. To be fully conversant with hotel room type and availability, assisting guests with reservation inquiries and bookings as may be required. Forecast future demands and pricing trends. Attend to customers enquiries through calls and emails & providing accurate information. Record and process reservations made by phone / fax / emails. Maintain knowledge of special rates / offers / promotions. Monitor reservation levels and inform Management of current and future occupancy rates. Responsible for the hotel room occupancy. Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences. Create a positive hotel image in every interaction with internal and external customers. Coordinating with other departments within the hotel regarding customer requirements, future bookings, sales trips and conferences as and when needed. Willing to travel to other state and meet up potential clients. Carries out any other reasonable duties and responsibilities as assigned.