Cybersecurity Post-Sales Engineer & IT Support (Remote)

Are you an experienced Cybersecurity Post-Sales Engineer & IT Support Specialist looking for a fully remote opportunity? Work from home in Malaysia while supporting cutting-edge security solutions such as Thales 2FA, IAM, Endpoint Security, and Network Monitoring Tools for impactful regional projects. This role offers the perfect blend of flexibility and professional growth, complemented by occasional travel to Singapore for high-impact engagements. Location: Remote (Based in Malaysia) Employment Type: Full-Time Work Arrangement: Remote-first with occasional travel to Singapore (expenses covered). Key Responsibilities Technical Support & Troubleshooting: - Act as the primary technical point of contact for cybersecurity product support, including Thales 2FA, HSMs, IAM, network monitoring tools, and firewalls. - Diagnose and resolve technical challenges efficiently, ensuring system optimization for clients. - Deliver exceptional post-sales support while maintaining customer satisfaction. Product Deployment & Integration: - Assist in deploying, configuring, and integrating cybersecurity products into client systems. - Perform technical evaluations to ensure secure, efficient system functionality. - Partner with engineering teams to customize solutions that meet client needs. Training & Knowledge Sharing: - Conduct training sessions and create user documentation to ensure effective client use of products. - Develop and deliver training materials, FAQs, and implementation guides. Collaboration & Travel: - Collaborate with internal sales and R&D teams to meet client expectations. - Travel to Singapore periodically for key projects, workshops, or training sessions. What We’re Looking For Education: - Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related fields. Experience: - 3–5 years of experience in post-sales engineering, IT support, or cybersecurity roles. - Practical exposure to Thales products or similar cybersecurity tools is advantageous. Technical Skills: - Strong IT fundamentals, including networking, system administration, and cybersecurity. - Proficiency in Thales 2FA, IAM, HSMs, firewalls, and network monitoring software. - Solid knowledge of encryption, authentication, and identity management principles. Soft Skills: - Strong analytical and troubleshooting abilities. - Effective written and verbal English communication skills. - Ability to manage competing priorities and maintain focus under pressure. Additional Requirements: - Must reside in Malaysia with a stable internet connection. - Availability for occasional travel to Singapore (expenses covered). Why Join Us? Remote Work: 100% remote role with flexibility and occasional regional travel. Career Development: Opportunities for certifications, training, and exposure to cutting-edge cybersecurity solutions. Competitive Benefits: Attractive salary, performance bonuses, and comprehensive benefits package. Innovative Team Culture: Join a collaborative, forward-thinking team passionate about cybersecurity. Hiring Timeline: We’re excited to onboard you before 2025! How to Apply: Submit your resume and cover letter today. Let’s build the future of cybersecurity together.