Loyalty & Care Services-Korean Speaker

POSITION SUMMARY The primary responsibility is to create an effortless experience to build raving brand fans, support Marriott's overall vision to be the world's favorite travel company and assist customers with their booking needs or questions through their preferred channels. Key Activities 1. Process reservation requests and support of basic loyalty and customer care requests. 2. Handle incoming contacts for Marriott brands and assist customers with their booking needs or questions through voice and email channels. 3. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. 4. Identify guest reservation needs and follow sales techniques to maximize revenue. 5. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Skills and Experience 1. English and Korean language proficiency in speaking and writing to handle guests' enquiries from Australia, Korea, New Zealand, Malaysia and Singapore 2. Competent in multi-tasking 3. Goal oriented and enjoys interacting with customer 4. Min 1 year experience in hospitality/travel industry, contact center environment or sales or customer service 5. Individuals with no working experience are welcomed as training will be provided.