Customer Assistant

Key Responsibilities:

1. Customer Interaction:

· Greet customers warmly upon arrival and assist with inquiries.

· Provide detailed information about available auto detailing services, packages, and pricing.

· Answer phone calls and whatsapp from customer.

2. Appointment Management:

• Schedule, confirm, and manage walk in customer or appointments.
• Update and maintain the appointment calendar to avoid scheduling customer conflicts.

3. Sales and Service Recommendations:

• Upsell additional services and products where applicable to meet customer needs.
• Provide accurate cost estimates for services.

4. Administrative Duties:

• Maintain organized records of customer details, service history, and payments.Provide accurate cost estimates for services.
• Process transactions, issue receipts, and balance daily cash registers.
• Ensure the reception area is clean, welcoming, and organized at all times.
• Perform stocktake & ensure product stock available all times.

5. Customer Satisfaction:

• Follow up with customers to gather feedback and ensure satisfaction with services provided.
• Handle customer complaints professionally and escalate issues to management when necessary.

6. General Support:

• Assist the auto detailing team with communication between the workshop and customers.
• Support daily operational needs as required.

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay

Application Deadline: 01/22/2025