Client Services Analyst

Job Description:

• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools
• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)
• Evaluate all products by assessing the risks according to company guidelines and regulations.
• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.
• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.
• Advise clients on the progress of their applications/requests.
• Follow up the request on rider added from existing clients.
• To perform any incoming changes request.
• Apply or adapt knowledge (obtained from training) to the task at hand.
• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.
• Perform other responsibilities and duties periodically assigned by supervisor/manager.

Job Requirements:

• Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin or a related field qualifications.
• Experience candidate must have at least 2-3 years relevant hands-on experience in client services, insurance industry, banking and financial institution.
• With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
• Proficiency in MS Office - Word, Excel and Outlook.
• Excellent command of written and spoken in English and Mandarin (華語)
• Additional specialize language such as Japanese or Russian will be an added advantage. Native Japanese/Russian speaker candidates are encouraged to apply (open for holders of Spousal visa).
• Sense of responsibility and patience.
• Demonstrate strong analytical skills, data literacy, and attention to detail.
• Fresh graduates are encouraged to apply as training will be provided.

Job Info:

• Positions are available at Federal Territory of Kuala Lumpur and/or Federal Territory of Labuan.
• Operation hours from Monday to Friday, 8 am to 5 pm.
• We offer attractive benefit perks to the successful candidates.

Details of Benefits:

Health Insurance - All confirmed employees are covered under the Company’s Medical and Life Benefits. The coverages are based on the number of years of service in the Company.

Dental Insurance - All confirmed employees are covered under the Company’s Group Dental Benefits. The coverages are based on the number of years of service in the Company.

Corporate Meals - The Company will provide daily free breakfast and luncheon for all its employees.

Corporate Events - The Company will host periodic gatherings and team-building events in appreciation of employees’ team effort.

Corporate Training - All confirmed employees will get the opportunity to attend corporate training to enhance their skills set and ensure their professional development.

Health Screening - All confirmed employees who have served the Company for a period are covered under the Company’s Health Screening Corporate Packages annually as a preventive health measure.

Vision Benefit - All confirmed employees who have served the Company for a period are covered under the Company’s Vision Benefits – Prescription Eyeglasses packages.

Culture and Values:

Company's Employee Value Proposition

We foster an environment that promotes teamwork and collaboration to enhance our client experience in providing them the best investment insurance solutions.

We Value Collaboration

Promoting teamwork, open communication and cooperation across the organization.

We Value Customer Service Focus

Prioritizing the needs of clients and striving to exceed their expectations.

Why join us?

We are Global operations company and support world-class customer services.

We value our People, and open for diversity and equal employment opportunities.

Do come and join us!

Job Type: Full-time

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development
• Vision insurance

Supplemental Pay:

• Overtime pay
• Performance bonus

Expected Start Date: 01/02/2025