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Key Responsibilities of a Retail Operations Manager Overseeing daily store operations and ensuring that customer service standards are consistently met
- Recruiting, training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities
- Managing inventory levels and supply chain logistics to optimize stock availability and minimize losses
- Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations
- Analyzing sales figures, market trends, and financial reports to inform strategic planning and decision-making
- Setting and monitoring sales targets, as well as planning and executing strategies to achieve them
- Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality
- Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement
- Ensuring the store's layout is optimized for a positive customer experience and efficient workflow
- Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction
- Coordinating with HR to ensure staff compliance with health and safety regulations
- Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations
Job Type: Full-time
Pay: RM2,157.60 - RM4,500.00 per month
Schedule:
- Fixed shift
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