IT SUPPORT Internship

he IT Support Specialist is responsible for providing technical assistance and support for hardware, software, and network-related issues. This role ensures the smooth operation of IT systems, resolves user issues promptly, and maintains high levels of customer satisfaction.

Key Responsibilities

• Technical Support
• Troubleshoot and resolve hardware, software, and network-related issues for end-users.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Assist in system upgrades, patches, and regular maintenance.
• Help Desk Operations
• Serve as the first point of contact for IT-related inquiries via email, phone, or ticketing systems.
• Document, track, and monitor issues to ensure timely resolution.
• Escalate complex problems to higher-level IT staff when necessary.
• Network and Security
• Monitor network performance and connectivity.
• Assist with maintaining IT security protocols and best practices.
• Support user account management, including password resets and access provisioning.
• User Training and Support
• Provide basic training to staff on new systems, software, and hardware.
• Create and maintain user guides and technical documentation.
• Inventory and Asset Management
• Maintain an inventory of IT equipment and ensure proper asset tracking.
• Coordinate repairs and replacements of faulty hardware.
• Continuous Improvement
• Stay updated on the latest technology trends and tools.
• Propose solutions for system improvements and operational efficiency

Job Type: Internship
Contract length: 3 months

Pay: RM500.00 - RM1,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Attendance bonus
• Performance bonus

Ability to commute/relocate:

• Mutiara Damansara: Reliably commute or willing to relocate with an employer-provided relocation package (Required)