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System Helpdesk

RM 2,400 - RM 3,200 / Per Mon


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  • Using the help desk management tool, log and assign requests
  • Provide technical support and assistance to end-users, helping them with IT-related problems and inquiries. Educate users on basic IT procedures and best practices
  • Troubleshoot hardware and software, technical, network issues
  • Keeps detailed records of the client's issue, the steps taken to resolve it, and any relevant information. This documentation is valuable for future reference and analysis.
  • Collaborate with other team members, including sales support, system technical support, Support Operation managers, and sales team to ensure client’s overall stability and effectiveness of the solutions provided.
  • Conduct routine maintenance activities with team member, such as system updates, patches, and backups, to ensure system reliability and security. Monitor system performance and take proactive measures to optimize it.
  • Experience in customer service
  • Fluent in Mandarin & English
  • Fresh graduates are encouraged to apply
  • Eager to learn and with a desire to get the job done well
  • Strong skills in communication, teamwork, organization, and attention to detail
  • EPF
  • SOCSO
  • Annual incremental
  • Annual leave
  • Medical benefit
  • Training will be provided
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