Patient Service Representative

The Patient Service Representative at our Aesthetic and Wellness Clinic serves as the face of our practice, providing a welcoming and luxurious experience for all clients. This role is responsible for managing appointments, addressing client inquiries, and ensuring seamless coordination of services in a professional and confidential manner. The ideal candidate will have a passion for wellness and aesthetics, excellent communication skills, and a commitment to delivering exceptional client care.

Key Responsibilities

1. Patient Interaction:

• ⁠ ⁠Greet and assist patients and visitors in a courteous and professional manner.
• ⁠ ⁠Address patient inquiries regarding appointments, services, and billing.
• ⁠ ⁠Handle patient complaints or concerns and escalate them when necessary.

2. Appointment Management:

• ⁠ ⁠Schedule, reschedule, and cancel appointments efficiently.
• ⁠ ⁠Confirm patient appointments and provide necessary pre-appointment instructions.

3. Administrative Tasks:

• ⁠ ⁠Register new patients and update existing patient information accurately in the system.
• ⁠ ⁠Verify insurance information and ensure eligibility for services.
• ⁠ ⁠Collect copayments and other fees, issuing receipts as needed.

4. Record Keeping:

• ⁠ ⁠Maintain and update patient records, ensuring confidentiality and accuracy.
• ⁠ ⁠Assist with the preparation of documentation required for medical procedures or referrals.

5. Collaboration and Communication:

• ⁠ ⁠Coordinate with medical staff to ensure smooth patient flow.
• ⁠ ⁠Relay relevant information to other departments as needed.

6. Compliance:

• ⁠ Adhere to healthcare regulations, policies, and procedures.
• ⁠ ⁠Maintain patient privacy and confidentiality.

Qualifications

• ⁠ ⁠Previous experience in a healthcare or customer service role preferred
• ⁠ ⁠Proficiency with scheduling software, electronic health records (EHR), and office equipment.
• ⁠ ⁠Strong verbal and written communication skills.
• ⁠ ⁠Ability to multitask and prioritize in a fast-paced environment.
• ⁠ ⁠Empathy, professionalism, and attention to detail.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Holidays
• Monday to Friday