Technical Lead

Collaboration Webex L3 Responsibilities Independently solves problems in broad, complex, and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution. Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk. Effectively manage the current and future requirement for Cisco TAC lab to debug broad and complex problems Content Development Write Techzone, CCO (White Papers), contribute to Cisco engineering community to simplify the support experience for customers. Engineering Partnership Drive improvement in product Serviceability, New Product/Feature Incubation, Field Quality/Top Issues etc. Talent Development Conduct Training Programs/Mentoring for Technical Consulting Engineers. Essential Requirements (Skills Requirements 10 years of technical experience in Service provider Network infrastructure. CCIE or equivalent certification. Technical / Professional Skills Hands on experience on Webex Meetings. Design and providing solutions to HCS environment for end-to-end collaboration deployment. Troubleshooting on the third-party integrations like VOSS-4UC, E-Gain products. Creating tailored architecture to customers for third party integrations. Troubleshooting Video and Voice related issue for Telepresence Calls. Troubleshooting and configuration on CUCM, IMP, Unity Connection, UCCX and Gateways. Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling. Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers. Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive devices to enable telepresence call capability. Handling team and pertaining training to the team with new skills. Handling escalations for CAP and RRR customer accounts. Working as mediator between partners and BU for defect and research related issues. Working on Techzone for creating technical documents which can be taken as reference at the time of troubleshooting. Working on the IC-Digitization to automate the issue detection from the logs automatically. Giving Process and Product training for new joiners and make them competent.