Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT Helpdesk L3 Needed in Petaling Jaya

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Consultant, L3 Desk Side Services

Work location: Client office - Petaling Jaya

Work hour: 7am - 4pm

Job Description:

  • Support daily IT Helpdesk operations, meet incident resolution time, update IT knowledge base system, IT incident ticket logging, and other tasks requested by WDT Site IT Supervisor/Manager.
  • Serve as the first point of contact for end users seeking technical assistance over the phone, email, Microsoft Teams, walk-in, etc.
  • Provide end user service support and resolve problems to the end user’s satisfaction.
  • Troubleshoot end user’s computing issue, and hardware issue (PC, server, printer, etc.)
  • Installing and configuring computer hardware, software, systems, networks, and printers
  • Responding in a timely manner to service issues and requests
  • Repairing and replacing equipment as necessary
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by end user
  • Walk the end user through the problem-solving process
  • Direct unresolved issues to the next level of support personnel (GSD, IMC, L2, etc.)
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in ServiceNow (work notes and resolution)
  • Support team (L2/L3 and Global IT teams) for prompt recovery service and support to minimize any business disruption in the event of an incident

Job Requirements:

  • At least a diploma/bachelor’s degree in information systems/computer science/computer engineering or equivalent.
  • More than 3 years’ work experience in computer hardware, software, networking systems, and information security operation support
  • Experience in troubleshooting Bartender Seagull label printing system.
  • Strong knowledge in Windows OS and Mac OS
  • Experience in network, IT Security, Windows/Mac/Ubuntu/Linux and computer troubleshooting.
  • Experience in managing/deploying MS patches to Mfg/Office/Lab PC and machines.
  • Willing to work extended hours or modified schedule (if needed).
  • Able to deliver a consistent quality of services and performance, based on stipulated KPIS / SLAS.
  • Support ad-hoc projects initiated from the Global Infra / Security team
  • Good analytical and problem-solving skills.
  • Good soft skills in communication and presentation.
  • A team player and able to work independently.
  • Motivated individual with a positive attitude.

Hurry if you are the one we are seeking for kindly send your resume at this email [email protected] for a quick chat!!!

Job Type: Full-time

Pay: RM7,000.00 - RM9,000.00 per month

Application Question(s):

  • How long is your expected salary?
  • What is your expected salary?
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