Administrative Assistant

KUHEN ENERGY HOUSE We are hiring -- Vacancy for Administrative Assistant JOB DESCRIPTIONS: Office Administration: • Manage the office environment, ensuring it is clean, organized, and conducive to productivity. • Handle phone calls, emails, and in-person inquiries, providing accurate information or directing them to the appropriate person. • Schedule appointments and manage the calendar for the Senior Physiotherapist and other key staff. • Maintain patient records and other important documentation, ensuring confidentiality and accuracy. • Prepare reports, presentations, and other documents as required. Coordination and Communication: • Serve as the main point of contact between the rehab team and patients, managing communications efficiently. • Coordinate with the rehab team to ensure that patient appointments, follow-ups, and treatments are scheduled and communicated effectively. • Assist in coordinating team meetings, preparing agendas, and recording minutes. Documentation and Reporting: • Maintain detailed records of patient interactions, appointment schedules, and therapy sessions. • Assist in the preparation and submission of reports on patient outcomes and other operational metrics. • Ensure that all documentation is compliant with the center’s policies and procedures, including SOAPIER framework standards. Operational Support: • Assist in managing office supplies and inventory, placing orders as needed. • Support the Head of the Rehab Department in dayto-day operational tasks. • Help organize and coordinate events, workshops, and training sessions. Customer Service: • Engage with patients and their families to provide necessary information and resolve any concerns. • Handle patient feedback and complaints professionally, escalating issues when necessary. • Ensure a welcoming and supportive environment for all patients and visitors. QUALIFICATION: •Diploma or equivalent; additional qualifications in Office Administration or a related field are a plus. • Experience in an administrative role, preferably in a healthcare setting. • Proficiency in MS Office (Word, Excel, PowerPoint) and office management software. BENEFITS: · Permanent (Full Time) · EPF, SOCSO, and EIS · Training In-House · Career growth · Entitle Leave · Uniform · Overtime pays PREFERRED SKILL: • Excellent communication and interpersonal skills. • Strong organizational skills and attention to detail. • Ability to manage multiple tasks and work under minimal supervision. • Proactive problem-solving abilities. • Customer service orientation with a focus on patient care. www.kuhenenergyhouse.com [email protected]