Front Desk Receptionist (IAEC)

Responsibilities:

Guest Relations:

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Handle guest check-ins and check-outs efficiently and accurately.
• Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience.
• Provide guests with accurate information about the hotel’s facilities, services, and local attractions.

Operational Duties:

• Maintain a clean and organized front desk area.
• Process guest payments and manage billing accurately.
• Ensure that guest records are updated and maintained properly in the hotel’s management system.
• Coordinate with housekeeping and other departments to fulfil guest requests.

Standards and Procedures:

• Adhere to hotel policies, procedures, and brand standards.
• Ensure compliance with health and safety regulations.
• Follow the standard operating procedures for emergency situations.

Team Collaboration:

• Work closely with other hotel staff to ensure smooth operations.
• Assist colleagues during busy periods and provide training to new front desk staff as needed.
• Maintain a positive working relationship with all hotel departments.

Personal Development:

• Participate in ongoing training programs to enhance skills and knowledge.
• Stay updated on industry trends and best practices.

Qualifications:

• Diploma or equivalent. A diploma or degree in hospitality management is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficient in using hotel management software and basic financial transactions.
• Ability to multitask and remain calm under pressure.

Additional Requirements:

• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset;
• A friendly and professional demeanour with a positive attitude towards teamwork.

Working Conditions:

• The position requires standing for extended periods.
• The role may involve working in shifts, including evenings, nights, and early mornings.