G - Core & Cards Support Engineer(L2)(SN873) 7850
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About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities
- Provide application support to various business users.
- Attend to business queries and business requests promptly.
- Follow through the business requests to a proper closure.
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
- Participate in DR/BCM activities or infrastructure related upgrade
- Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
Job Requirements
- Familiar with basic Unix/Linux command
- Have knowledge of Unix/Linux shell script
- Familiar with SQL and have experience of Oracle DB
- Have knowledge of Java and application servers (Jboss, WebLogic etc)
- Have knowledge of web servers (apache, nginx etc)
- Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point
- Strong communications skills
- Excellent spoken and written English communication skills
- Willing to work on Shifts
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,810.73 - RM10,954.77 per month
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs