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Jobs or company...

Customer Service/Admin - Assistant Manager/Senior Executive

RM 4,000 - RM 6,999 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Simplified

Job Information

    Industry

    Health Care

    Job Type

    Full time

    Job Location

    Menara Biomed, 13, Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

    Salary Range

    MYR 4,000 - 6,999

    City

    Bandar Sri Damansara

    Country

    Malaysia

Job Description

Goals and Responsibilities for both Clinical, Life Sciences & Micro Teams


1. Fulfill Customer’s & Internal Stake Holder's Needs & Satisfaction
Manage & process spare part purchase requests and warranty claims submitted by engineers. Collaborate with the Procurement team to ensure timely shipment arrivals, and ensure that all purchased, and warranty claim parts are dispatched to tower upon arrival. Inform relevant service admin team members and engineers of the arrival of spare parts.



2. Compliance Management
Ensure departmental adherence to ISO and GDPMD standards. Manage customer inquiries and reply within a specific time frame. Manage inventory accuracy for spare parts and service tools according to the Master List Data. Update service calls (closed calls) based on engineers' submitted reports and make necessary stock adjustments in SAP if any. Maintain, follow-up with engineer and update training records to ensure compliance with departmental ISO quality objectives.


3. Reporting
Prepare and submit monthly reports, including the PPM service call report, inventory aging report, overdue service call report, ISO quality objective report, and AbbVie monthly report. Extract monthly PPM calls from SAP. Create service call in SAP and send the extracted file to Team Leaders (both entities) for job assignment and planning accordingly.


4. Training & Coaching


Develop training plans for subordinates under his/her supervision and provide mentoring, coaching & check-in with team members to enhance their skills and competencies. Monitor their daily activities to ensure accuracy and compliance.


Requirements

1. Diploma or higher qualification.


2. 3-5 years of relevant administrative experience. Experience in this field will be an added advantage.


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1.Leadership Skills:

  • Have the necessary experience to lead teams effectively.

  • Experience in mentoring, coaching and training junior staff.

2. Communication and Problem-Solving:

  • Good verbal and written communication skills.

  • Demonstrated problem-solving skills with the ability to adapt to new challenges.

3. Learning Agility:


Quick learner with the capacity to understand and apply new concepts and processes efficiently.


4. Advanced Computer Proficiency:


Proficient in advanced administrative tools and software. SAP or CRM knowledge will be an added advantage.


5. Data Analysis and Reporting:


Ability to prepare, analyze data effectively and generate comprehensive reports.

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