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Customer Quality Engineer #MNC Company

RM 3,500 - RM 5,000 / Per Mon

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Summary/Objective

  • Responsible for investigation and defining corrective actions for customer quality issues.
  • Responsible for the communication to the customer in regards to data gathering, customer updates, root cause, and corrective action reports.

Essential Functions/ Responsibilities.

  • Manage assigned cases and insure they are resolved in a timely manner.
  • Work with other departments to establish root cause and corrective actions on customer quality issues.
  • Work directly with customers via telephone, email, or other to resolve quality issues.
  • Study and recommend techniques to improve product, process, and control methods to enhance overall Quality levels.
  • Provide backup within the Customer Quality Department.
  • Education of other groups as needed (in regards to inspection, rework or new processing details).
  • Work with customers and Samtec associates globally to resolve customer quality issues. This may require domestic and international travel and off-hours communications on occasion.
  • Provide input to engineering groups about quality issues and history in order to improve existing or new designs.
  • Investigate customer issues, write corrective action reports as requested based on system established due date.
  • Work within the established guidelines, as defined by the quality system, Corporate Procedures, Work Instructions etc.
  • Prepare and update all necessary quality reports as required by customers and procedures.
  • Special projects; as and when instructed by Management/Supervisor.

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Required Experience

  • 2 – 5 Years’ experience in Engineering role (Fresh graduate are welcome)
  • Must have good computer skills – Outlook, Excel, Word, PowerPoint, EPMS, SGN preferred.
  • Good follow thru skills and high sense of urgency is a must.
  • Must have the ability to coordinate various activities simultaneously.
  • Excellent organizational, communication (both written and verbal), and people skills.
  • Must be detail oriented and concerned with timely handling of requests

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Performance bonus