Customer Quality Engineer #MNC Company
RM 3,500 - RM 5,000 / Per Mon
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Summary/Objective
- Responsible for investigation and defining corrective actions for customer quality issues.
- Responsible for the communication to the customer in regards to data gathering, customer updates, root cause, and corrective action reports.
Essential Functions/ Responsibilities.
- Manage assigned cases and insure they are resolved in a timely manner.
- Work with other departments to establish root cause and corrective actions on customer quality issues.
- Work directly with customers via telephone, email, or other to resolve quality issues.
- Study and recommend techniques to improve product, process, and control methods to enhance overall Quality levels.
- Provide backup within the Customer Quality Department.
- Education of other groups as needed (in regards to inspection, rework or new processing details).
- Work with customers and Samtec associates globally to resolve customer quality issues. This may require domestic and international travel and off-hours communications on occasion.
- Provide input to engineering groups about quality issues and history in order to improve existing or new designs.
- Investigate customer issues, write corrective action reports as requested based on system established due date.
- Work within the established guidelines, as defined by the quality system, Corporate Procedures, Work Instructions etc.
- Prepare and update all necessary quality reports as required by customers and procedures.
- Special projects; as and when instructed by Management/Supervisor.
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Required Experience
- 2 – 5 Years’ experience in Engineering role (Fresh graduate are welcome)
- Must have good computer skills – Outlook, Excel, Word, PowerPoint, EPMS, SGN preferred.
- Good follow thru skills and high sense of urgency is a must.
- Must have the ability to coordinate various activities simultaneously.
- Excellent organizational, communication (both written and verbal), and people skills.
- Must be detail oriented and concerned with timely handling of requests
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,500.00 - RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
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