Patient Assistance Program Partner / Administrative Assistant

Salary: RM5000 - RM6000
Location: Level 21, The Pinnacle, Persiaran Lagoon, Bandar Sunway, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia
Working day & hour: Monday to Friday 9AM – 6PM
Contract duration: 6 months under PERSOLKELLY

Duties:

• Understand and implement the client's programs and associated strategies in order to deliver value to patients including adherence to agreed metrics, timelines and data accuracy.
• Updating patient information accurately in client's electronic systems
• Answering phone calls and emails to address patient and healthcare professional enquiries
• Managing various types of physical and electronic documents and other clerical duties
• Support the update of Patient Assistance Program information in digital media
• Execute field-based activities, where needed
• Establish and maintain good rapport externally with doctors, nurses, pharmacists and patients, where needed
• Identify opportunities for enhancing and differentiating the value of our offerings to patients
• Understand and able to execute compliance requirements in alignment with client's Directives and/or other guidance documents
• Execute License-to-Operate requirements as determined during the program start-up phase.
• Obtain necessary approvals for Program execution.
• Identify and escalate potential risks in the execution of client's Patient Assistance Programs schemes to ensure there is sufficient time for risk mitigation actions to be taken.
• Any other duties that may be assigned from time to time as required by the business.

Requirements:

• Strong customer service skills to interact positively with patients and healthcare professionals
• Strong communication skills to collaborate effectively with internal stakeholders
• High level of integrity to maintain confidentiality of patient information
• Attention to detail to ensure accuracy of documentation
• Strong organizational skills to juggle and prioritize multiple responsibilities and handle interruptions
• Problem-solving skills to manage documentation issues and minor queries from patients and healthcare professionals
• Compassion to help patients and caregivers in difficult situations
• Takes responsibility, drives results and achieves expected outcomes

Education/Qualifications:

• Degree in Life Sciences is an added advantage.
• Prior experience in customer service, healthcare sector or working with patients is an added advantage.
• Fluency in written and spoken English and Bahasa Malaysia
• Fluency in written and spoken Mandarin is an added advantage.
• Proficient in basic computer software/applications

Kindly send your updated resume and put subject as "Application for (Job Position Title)". Interested candidates may submit the application to [email protected]

Job Type: Contract
Contract length: 6 months

Pay: RM5,000.00 - RM6,000.00 per month

Schedule:

• Monday to Friday

Experience:

• Administration: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)