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ISO- Incident & Problem Management Engineer
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Job Title: ISO- Incident & Problem Management Engineer
Experience:
- 6 – 10 Years.
Job Description:
- To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities.
- To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management
- To co-ordinate strategic planning’s to develop and humanize IT services in line with the leadership’s aspirations to increase customer satisfaction by building lasting relationships in delivering quality service with the aim to meet if not exceed the user’s expectations.
Roles & Responsibilities:
- Proper understanding of the incident’s nature in order to drive the incident efficiently to resolution.
- Incident Report must be prepared within agreed timeframe to initiate the Technical RCA/Biz RCA process.
- Timely in producing Tier-1 transaction reports for Government Pay Day & other critical events
- To contribute in periodic Incident & Problem Management process review.
- To manage the Knowledge obtained in the investigation process. i.e SOPs, Workarounds.
- To identify potential Known Errors as part of RCA process and its related measures.
Qualification:
- Diploma/Degree in the field of Information System/Computer Science
- Practitioner Certificate in Service Management (desirable)
- TIL Foundation certified (desirable)
- More than 3yrs work experience in IT field.
Experience:
- 3-5 years Managing Major Incident Management
- 6-10 years Managing Problem Management.
Job specific skill:
- Critical thinking
- Decision making.
Job Type: Full-time
Pay: RM10,000.00 - RM15,000.00 per month
Experience:
- ISO- Incident & Problem Management Engineer: 3 years (Preferred)
- Practitioner Certificate in Service Management: 3 years (Required)
- ITIL Foundation certified: 2 years (Required)
- Major Incident Management: 4 years (Required)
- Managing Problem Management.: 3 years (Required)
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