Head of Information & Communication Technology

The Head of ICT plays a critical role in aligning IT initiatives with overall business objectives, driving digital transformation, and leveraging technology to support and enhance business operations while ensuring the effective and secure operation of information technology, systems, and infrastructure.

Key Responsibilities:

• Provide strategic direction and guidance in managing and leveraging technology to support and enhance the organization's overall business objectives.
• Drive digital transformation initiatives by aligning IT strategies with business goals, implementing new technologies, and enhancing customer experiences.
• Oversee the planning, implementation, and management of IT systems and infrastructure, ensuring their effective and secure operation.
• Support and collaborate with other business units on any business development and operational activities.
• Foster a culture of innovation, explore emerging technologies, and identify opportunities to leverage technology for business growth and efficiency.
• Develop and enforce IT policies, procedures, and best practices to ensure compliance, data security, and privacy.
• Manage relationships with vendors, contractors, and service providers to secure the right technologies and services that meet the organization's needs.
• Lead and manage IT projects, ensuring successful delivery within timelines, budgets, and quality standards.
• Enhance data collection and analysis capabilities, leveraging data-driven insights for informed decision-making and business improvements.
• Promote a culture of continuous learning and professional development, keeping up with emerging trends and technologies.
• Manage and develop IT staff, provide guidance, allocate resources, and foster a collaborative and high-performing team.
• Identify and mitigate IT-related risks, ensuring data protection, compliance, and disaster recovery planning.
• Develop and manage the IT budget, ensuring cost-effectiveness and alignment with organizational goals.
• Communicate and report IT strategies, initiatives, and progress to the board of directors, executives, Group IT and other stakeholders, highlighting benefits, issues and risks.
• Lead and support the organization through IT-related changes, managing resistance and facilitating smooth transitions

Key Requirements:

• A degree or diploma in computer science, information technology, or a related field.
• Broad understanding of System and Architecture, Enterprise Applications, Data Analytics, Software Development Lifecycle, Project Management, Cybersecurity, Emerging Technologies, IT Service Management, Data Privacy and Compliance, Cloud Computing, Technical Vendor Management.
• Minimum 8–10 years of experience in IT roles, with at least 3–5 years in a leadership position.
• Proven experience in the retail sector, particularly e-commerce or digital transformation.
• Strong leadership and team management abilities.
• Ability to multi-task and work in a fast-paced environment.