IIT Engineer (IT Service Engineer)

Salary undisclosed

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Primary Responsibilities:

Responsible for installing and commissioning, modifying, routine preventive maintenance, and upgrading of company product equipment such as Information & Infrastructure Technology system hardware, software, network and related services according to established protocols and checklists.
Diagnose and address system breakdowns efficiently, including preparing test equipment, trip planning, troubleshooting, procuring parts, and consulting with principal stakeholders as needed. Handle warranty claims effectively.
Conduct thorough field testing and troubleshooting of medical systems to ensure optimal performance and reliability.
Build and maintain strong customer relationships by ensuring satisfaction with all repair and service activities.
Provide high-quality technical support and training to customers, perform standby duties, identify causes of equipment issues, and conduct routine maintenance based on performance metrics.
Assist in training and mentoring junior engineers in troubleshooting and servicing equipment effectively.
Facilitate the delivery of sold equipment, ensuring a smooth transition from sale to installation.
Perform standby duties, identify causes of equipment breakdown and undertake routine or performance linked maintenance.
Maintain accurate and comprehensive records of all service-related information necessary for management reporting and planning.

Secondary Responsibilities

Collaborate with service management on market surveys, internal training initiatives, service presentations, and accounts receivable activities.
Support service management in promoting and selling service contracts to enhance customer engagement.
Provide assistance in the operational activities of the branch as necessary.
Help oversee spare parts inventory and ensure accurate accounting.
Safety & Compliance:
Ensure all activities adhere to safe operating procedures and maintain high standards of housekeeping within the service department.
Comply with Quality Management System (QMS) requirements, including GDPMD and ISO standards.

Additional Responsibilities

Represent the company professionally to principals and customers, maintaining positive relationships with office staff through effective collaboration.
Engage in continuous learning to enhance knowledge of company products and develop personal management skills aligned with the company's objectives.
Champion departmental objectives and uphold the company’s product philosophy and mission.
Undertake other responsibilities as assigned to support departmental and organizational success.

Requirements:

Education: Must possess at least a Degree in IT, Computer Science or equivalent.
Transport & Travel: Must have own car and be willing to travel outstation as required.
Experience: Minimum of 2 years of relevant working experience in the IT Support.
Additional Experience: Experience in supporting VMware and Windows Active Directory environments is an added advantage.
Skills: Strong analytical and troubleshooting abilities. Excellent communication skills for effective customer interaction and technical support.

Other Benefits: