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JOB DESCRIPTION: SERVICE ENGINEER
Responsibilities:-
- Provide troubleshooting and diagnostics, repair, problem-solving and applications support whenever it's required
- Conduct customer training on equipment operation and maintenance whenever it is needed.
- Achieve a high customer satisfaction level through strong after-sales customer management and support.
- Maintain good customer relationship and be a Trusted Service Advisor to customer
- Prepare service reports and provide feedback on technical issues in regard to equipment performance to customers
- Perform preventive or corrective maintenance contract task for Karcher Professional Range Machines
Requirements:-
- Possess a minimum diploma / degree in mechanical / electrical engineering or a related field.
- Min. 3–5 years of working experience in servicing and maintenance of machinery. Experience in handling cleaning equipment and machines will be an advantage.
- Excellent mechanical and electrical aptitude.
- Great communications and interpersonal skills.
- Able to interact well with customers for troubleshooting.
- Positive working attitude and ability to work as a team.
- Possess a good command of Bahasa Malaysia & English.
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