Team Leader

Full Time, onsite
Standard Chartered
Kuala Lumpur, Malaysia

Salary undisclosed

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Key Responsibilities

Strategy

Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.

Business

To supervise and control the day to day activities in Settlement section to ensure all clients’ corporate entitlements are fully protected and promptly distributed in accordance to established procedures
To support the development of the Custody processing systems to meet local and business needs and more importantly in meeting the needs of the clients
To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.
To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set
To perform specific duties as instructed by the team management and to assist the team management in overseeing the daily processing/ delivery of trade services by the team to customers.

Processes

Verify transactions processed by Associates and authorize those that fall within own-delegated release authority.
Assist management in overseeing the daily operations of the team and contribute towards meeting the team’s objectives.
Ensure that the Operational Performance Metric requirement, defect management and processing turnaround standards are achieved.
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
Processing of Settlements transactions, Reporting of Trade Status,
Ensuring that all the trades that ought to have been sent to the market have actually been sent and the status updated in System.
Checking of Funds and Holdings prior to settlements
In case of Failed trades, the same have been updated with the correct reasons

Job Summary

Contractual Settlements processing
BAU escalation handling
Process improvement
Achieve the processing turnaround standards and accuracy level as stipulated in the Service Level Agreement.
Achieve Operational Performance Metric standards in terms of Productivity, Output Index, Utilisation, Core time, etc.
Meeting of own performance objectives and contribute in achieving the team’s objectives.

People and Talent

Collaborative skills and should be able to work with staff across locations and grades.
Coaching selected team members to achieve the desired level of productivity and competency

Risk Management

To ensure all control/operating procedure and documentations are properly followed.
To ensure compliance to all established procedures, regulations and the Group Guidelines.
To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication.
Governance
In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Skills and Experience

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.