I
Business Analyst/Functional Analyst (Malaysian) - Banking Domain
Salary undisclosed
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Duties:
- Collaborate with application platforms to understand the end-to-end service functional dependencies that provides a specific customer/user journey
- Develop knowledge articles containing introductions, sequence diagrams, integration specifications, breakpoints, functional backlogs & impacts across the technology landscape
- Understand & derive potential functional SOPs to support monitoring, recovery & recurring procedures on functional areas
- Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency
- Optimising content according to SEO best practices to increase visibility & engagement
- Managing content calendars & ensuring timeline publication of materials
- Utilising content management systems to analyse website traffic & users engagement metrics
- Updating knowledge centre content as needed & ensuring a cohesive digital presence
- Engaging with online community & responding to comments or questions in a manner that reflects the brand voice
- Monitoring content trends & staying up-to-date with advancements in content technology & platforms
- Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements
- Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly
Requirements:
- Degree in related computer science principles
- Min 5 years’ (for senior) or 3 years (for junior) experience in software / applications / platforms
- Functional solutioning as a IT business analyst or System Analyst
- Knowledge in banking or financial institutions technology landscape
- Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents
- Understanding of production issues criticality & impact to customers.
- Good knowledge processes
Job Type: Permanent
Pay: RM8,000.00 - RM13,000.00 per month
Schedule:
- Monday to Friday
Similar Jobs