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Business Analyst/Functional Analyst (Malaysian) - Banking Domain

Salary undisclosed

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Duties:

  • Collaborate with application platforms to understand the end-to-end service functional dependencies that provides a specific customer/user journey
  • Develop knowledge articles containing introductions, sequence diagrams, integration specifications, breakpoints, functional backlogs & impacts across the technology landscape
  • Understand & derive potential functional SOPs to support monitoring, recovery & recurring procedures on functional areas
  • Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency
  • Optimising content according to SEO best practices to increase visibility & engagement
  • Managing content calendars & ensuring timeline publication of materials
  • Utilising content management systems to analyse website traffic & users engagement metrics
  • Updating knowledge centre content as needed & ensuring a cohesive digital presence
  • Engaging with online community & responding to comments or questions in a manner that reflects the brand voice
  • Monitoring content trends & staying up-to-date with advancements in content technology & platforms
  • Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements
  • Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly

Requirements:

  • Degree in related computer science principles
  • Min 5 years’ (for senior) or 3 years (for junior) experience in software / applications / platforms
  • Functional solutioning as a IT business analyst or System Analyst
  • Knowledge in banking or financial institutions technology landscape
  • Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents
  • Understanding of production issues criticality & impact to customers.
  • Good knowledge processes

Job Type: Permanent

Pay: RM8,000.00 - RM13,000.00 per month

Schedule:

  • Monday to Friday