Senior Manager, Talent & Operation

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

• Work with PwC US and other Acceleration Centers in ensuring consistency of the model (to the extent possible) and people experience.

• Manage a consistent people strategy and execution of HC priorities, working with the functional HC leads.

• Key point of contact in providing HC related advice and support to client facing teams in the Center; assisting the People Leader in all facets of HC management.

• Lead resource management and people deployment operations in order to support demand and supply of resources in line with project pipeline and skills requirements.

Business Partnering

• Drive people strategy and initiatives in partnership with local and xAC leaders and HR teams (talent acquisition, learning and development, compensation and benefits, HR shared services) in line with people policies and business priorities. This includes recruitment strategy, workforce planning, talent management and employee experience.

• Have a point of view on people policies and practices, and be able to formulate, implement and regularly review practices to ensure we remain an employer of choice

• Manage, provide advice on, and resolve employee relations issues

• Develop and implement staff engagement strategy incorporating best practices and data points

• Partner with senior management to identify and address workforce issues and needs.

• Monitor and ensure the organization’s compliance with local employment laws and regulations, and ensure adequate quality control towards risks for HC deliverables

• Develop initiatives to improve employee engagement, satisfaction, and retention.

• Oversee the resolution of employee issues and grievances. Ensure a fair and consistent approach to organizational policies and procedures.

Resource Management / Deployment

• Lead the resource management team to plan and execute processes on demand forecasting, staff deployments, capacity management, demand-supply gap management along with optimal utilization of resources.

Performance Management

• Plan, monitor, and provide support and guidance for the execution of annual performance management processes including development planning, managing the performance review cycle and compensation reviews.

• Provide guidance on employment related issues including managing poor performance and disciplinary action, when required.

Talent Management

• Facilitate and support talent management programs, in collaboration with the xAC HC leaders.

Diversity and Inclusion, Employee Engagement

• Support diversity and inclusion strategy, wellbeing and corporate responsibility programs to drive an inclusive culture focusing on employee engagement, wellbeing and digitalisation.

Communication and Change

• Collaborate with the Internal Communications and Change team to co-develop HC related people messages and change management plans.

Operation

• Develop and implement HR operations strategies aligned with the overall business goals. Ensure that HR practices support long-term business objectives.

• Identify, design, and implement improvements in HR processes to enhance efficiency, reduce costs, and improve service delivery.

• Lead and manage the HR operations team, providing guidance, support, and mentorship to ensure high performance and professional development.

Requirements