Customer Service Executive
- Full Time, onsite
- LE CLASSIC HAIR STUDIO
- collaborative and supportive working environment. EPF, Malaysia
Salary undisclosed
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Job Summary:
The incumbent is responsible for providing excellent customer service and support. This role involves interacting with customers, addressing their inquiries, resolving issues, and ensuring customer satisfaction.
Job Description:
- Respond to customer inquiries and complaints through various channels (phone, email, chat).
- Provide accurate and timely information to customers.
- Resolve customer issues and problems efficiently.
- Build strong relationships with customers.
- Identify customer needs and preferences.
- Provide personalized customer service.
- Maintain accurate customer records.
- Update customer information in the CRM system.
- Generate reports on customer interactions and feedback.
Job Requirements:
Other Information:
- Morning & night shift; rotational basis.
- Hybrid working arrangements.
- Monthly performance incentive and commission.
- Employee discounts on salon services and products.
- Strong team spirit; collaborative and supportive working environment.
- EPF, SOCSO, EIS Contribution.
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