Head of Collections

Description

Job Summary:

1. Manage collection shop for Consumer Financial Services and Emerging Business mainly through two sections by prevention section by performing dunning on arrears/excess/overdue and dormant accounts to proactively prevent accounts from turning NPL and recovery Section - Reduce Specific Provision and NPL through rehabilitation; co-operative exit and security enforcement on NPL accounts.

2. Manage Collection Hub operations for Malaysia early delinquency accounts.

Job Description

• Managing delinquent accounts for Consumer and Emerging Business products
• To manage specific provision (SP), NPL and delinquency ratios within budget
• Management of Prevention Teams by review with Unit Heads/Supervisors on prevention success rate on monthly basis; review monthly Specific Provision projections and proactively take preventive actions on accounts with large SP projections.
• Management of Recovery Teams by review with Unit Heads/Supervisors on NPLs recovery amount monthly basis; meetings with Unit Heads and implementing action plan to accelerate the recovery and/or rehabilitation of NPL accounts for write back of SP
• Management of Collection Operations by review collections activities and formulate collection strategies to improve collection and recovery performance; to review the performance and maximize usage of Debt Manager System; preparation of Capacity Plan; manage Collection Expenses within budget; responsible for Self-Assessment program; develop staff to a higher level of performance through personal coaching, appraisals and training and provide Collection support to new initiatives launched by business units
• Approving proposals under the NPL Approval Authority Limit on Credit & Operational matter; Debt Abandonment; provisions and write-off
• Maintain satisfactory control and compliance to internal, Group Office and regulatory policies and processes. Obtain satisfactory rating for Credit Risk Review (CRR), internal and regulatory audit.
• Support management’s objective in improving staff engagement score (ESS)
• Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc
• Any other assignments given by the Bank from time to time as the Bank may deem fit

Qualifications

Requirements:

• Strong knowledge and hands-on experience in Collections and Recovery process;
• Knowledge and practical experience of litigation process as well as the regulatory requirements;
• Practical knowledge and experience on loans products, collections and recovery systems;
• Practical knowledge and experience in credit underwriting and risk;
• Experience in establishing plans, processes and managing resources.