Client Engagement Executive / PA

Job Description for Client Engagement Executive / PA to Managing Director

Position: Client Engagement Executive

Location: Ara Damansara, Petaling Jaya

Employment Type: Full-Time

About Us

Compass Mind Asia is a leading training consultancy dedicated to empowering organizations with innovative learning and development solutions. As we continue to grow, we are seeking a dynamic and proactive individual to join our team as a Client Engagement Executive, who will be working closely with the Managing Director

Key Responsibilities

1. Client Engagement & Coordination

• Act as the point of contact for client inquiries, providing prompt and professional responses.
• Manage client communications, including scheduling meetings, following up on requests, and maintaining strong relationships.
• Coordinate training schedules, ensuring alignment with client requirements and trainer availability.
• Support the operations team in preparing proposals, quotations, and client presentations.

2. Administrative Support

• Manage calendar, appointments, and travel arrangements.
• Prepare meeting agendas, take minutes, and follow up on action items.
• Assist in drafting correspondence and managing confidential documents.

3. Operational Support

• Work closely with internal teams to ensure seamless execution of training programs.
• Monitor timelines and deadlines for client projects and ensure deliverables are met.
• Help maintain accurate records of client interactions in CRM systems and project management systems.

4. Business Development Support

• Identify opportunities to improve client satisfaction and propose enhancements to engagement processes.
• Support the MD in developing strategies to enhance client relationships and business growth.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field.
• 2–4 years of experience in client servicing / customer service, administrative support, or a similar role.

Skills & Competencies

• Exceptional interpersonal and communication skills, with the ability to build rapport with clients.
• Strong organizational, problem solving and multitasking skills with attention to detail.
• Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM tools.
• Ability to handle confidential information with professionalism and discretion.
• Proactive, resourceful, and capable of working independently.

Why Join Compass Mind Asia?

• Work with a passionate and driven team in a dynamic environment.
• Opportunity to collaborate with diverse clients and industries.
• Grow your career while contributing to impactful learning and development initiatives.

Job Type: Full-time

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)