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Courier Store Coordinator

RM 1,600 - RM 1,700 / Per Mon

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JOB DESCRIPTION – COURIER STORE COORDINATOR

· Handling Inquiries - Responding to customer inquiries via phone or email regarding shipment status, delivery times, and other related queries.

· Issue Resolution - Resolving customer issues such as lost or damaged packages, delivery delays, and address errors in a timely and professional manner.

· Tracking Shipments - Assisting customers in tracking their shipments and providing real-time updates on the status of their packages.

· Processing Returns - Handling return requests and coordinating the retrieval of packages from customers.

· Complaint Handling - Dealing with customer complaints and escalations and ensuring that issues are addressed to the customers satisfaction.

· Billing - Ensure accurate and timely billing.

· Responsible for accepting parcels from customers and linehaul driver.

· Monitor and manage the storage, inventory, and tracking of goods to ensure efficient handling of incoming and outgoing shipments. Ensure that goods are stored in an orderly and organized manner to facilitate the smooth process of incoming and outgoing items without compromising the quality of the goods.

QUALIFICATION

· MUST have experience in courier administration & familiar with Kuantan Area.

· Understanding of courier concepts, courier operation data management.

· Ability to interact with various parties such as sellers, buyers and internal teams.

· Ability to work in a team and communicate effectively with colleagues.

· Able to work in fast paced environment, multi-tasking and willing to learn.

· The candidate must be willing to work in Kuantan, Pahang.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM1,600.00 - RM1,700.00 per month

Application Deadline: 12/31/2024
Expected Start Date: 01/02/2025