Sales Support Executive

Industry: Laminate Manufacturer

Job Description

Customer Interaction:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed product information and resolve customer complaints and issues.
• Maintain a positive and empathetic attitude toward customers at all times.

Order Processing:

• Process customer orders accurately and efficiently.
• Coordinate with the sales and logistics teams to ensure timely delivery of products.
• Handle order modifications, cancellations, and returns as necessary.

Record Keeping:

• Maintain detailed and accurate records of customer interactions and transactions.
• Update customer information in the company's database.
• Prepare regular reports on customer service activities and trends.

Product Knowledge:

• Develop a deep understanding of Company Industries’ products and services.
• Stay updated with new products and industry trends to provide accurate information to customers.

Problem Resolution:

• Identify and escalate priority issues to the appropriate teams.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Implement feedback from customers to improve service processes.

Collaboration:

• Work closely with the sales, marketing, and production teams to ensure a seamless customer experience.
• Participate in team meetings and training sessions.

Qualifications:

• Required SPM or Diploma in Business Administration, Marketing, or a related field.
• 1+ years of experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and customer service software.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.

Job Type: Permanent

Pay: RM2,800.00 - RM4,200.00 per month

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary