Mandarin Customer Service - January Intake
RM 3,500 - RM 4,900 / Per Mon
Original
Simplified
- Responsible for China, Taiwan & other country customer online consultation and answering questions, providing effective answers to customer consultation needs
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Must be able to converse fluently using Mandarin and English
- Must be able to read and write Traditional Mandarin word
- 24/7 shift system (5 days a week, 9 hours a day)
- Education: SPM, UEC, O-level or; and above
- Candidates without customer service experience are welcome to apply
- Fresh graduates are also encouraged to apply
- Professional training will be provided upon joining (Product Knowledge & Soft Skill)
- Must be able to read and write Traditional Mandarin word
- KPI incentives
- Transportation allowance
- 14 days AL
- EPF, SOCSO
- Health and life insurance
- Medical Claims
- Dental / Optical Benefits
- Walking distance to the office – Shelter nearby LRT / KTM Station
- Corporate discounts
- Subsidized food and drink
Similar Jobs
