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Customer Success Specialist (Hotel Platform) - Mandarin Speaker

RM 3,500 - RM 4,500 / Per Mon


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  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Handle customer requests by phone and e-mail;
  • Modify, change and/or cancel existing reservations;
  • Make outbound calls to hotels/guests to arrangement special requests;
  • Act as liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.
  • Fresh Graduate are encouraged to apply.
  • Diploma and above
  • Applicant must be willing to work on rotational shift 24/7
  • Must be able to speak, read and write in Mandarin
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
  • Willing to work in GeorgeTown, Penang
  • Language allowance RM300
  • Training Provided
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)