Customer Success Specialist (Hotel Platform) - Mandarin Speaker
RM 3,500 - RM 4,500 / Per Mon
Original
Simplified
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
- Fresh Graduate are encouraged to apply.
- Diploma and above
- Applicant must be willing to work on rotational shift 24/7
- Must be able to speak, read and write in Mandarin
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Willing to work in GeorgeTown, Penang
- Applicant must be willing to work on rotational shift 24/7
- Language allowance RM300
- Training Provided
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
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