Assistant Store Supervisor

Business Profile Description The Salvation Army in Malaysia is in the business of changing lives. Since 1938, we have been serving the underprivileged community in Malaysia without discrimination. Today, The Salvation Army in Malaysia has a comprehensive network of social services to meet a wide range of needs in our community. We provide residential homes for children and the elderly, hostels, family support services, daycares, tuition centres, a refugee help centre and emergency relief services in times of crisis. Website: https://www.salvationarmy.org/malaysia Job Description Assist the Store Supervisor in providing hands-on supervision and leadership to staff and volunteers. Ensure daily store operations run smoothly, maintaining a high standard of service and presentation. Support the Supervisor in managing and organizing stock for optimal sales performance. Assist in stock display and rotation to maintain a fresh and appealing store layout. Foster a positive and motivating work environment for staff and volunteers. Provide guidance and encouragement to ensure adherence to Red Shield Industries procedures. Assist in preparing daily sales reports for senior management in the absence or support of the Supervisor. Help ensure staff and store security during operational hours. Assist in the implementation of approved policies and procedures to safeguard the store. Collaborate with the Store Supervisor to develop and execute local marketing and promotional strategies. Coordinate promotions and source potential dealers to enhance store inventory and operations. Manage and update the store's social media presence, including creating content and running updates on Facebook platforms and E-commerce platform. Qualifications Minimum qualification of SPM level. Previous experience in a similar role is preferred. Other Information Other Competencies Effectively conveying information to both customers and staff is crucial. Clear communication ensures smooth operations and enhances customer satisfaction. Managing inventory, scheduling staff, and overseeing store operations require strong organizational abilities to ensure efficiency and productivity. Monitoring sales performance, implementing strategies to improve revenue, and ensuring team alignment with business objectives. Handling challenges quickly and effectively, whether related to staffing, inventory, or customer issues. Duty Hours Monday to Saturday : 07:30 am to 04:00 pm (inclusive of a 1-hour break)