Customer Service Assistant

Key responsibilities: Reporting to the Office Manager, your role will be varied include: - Answering and responding to incoming calls and email from customers and managing booking requires - Calling customer and book for their facial treatment appointments - Generating reports for customers, vendor and management through internal systems as well as EXCEL - Extensive data entry and data management that requires accuracy to their internal systems - Managing and cross-checking customer data - Providing back up support to Reception including covering breaks and sick days - Electronically filing and scanning documents into the internal database - Other ad hoc administration and customer service tasks as required. Skills / Experience: Having worked at least one year in a Customer Service Administration position, you will have the below skill set: - Exceptional customer service skills - Intermediate/Advanced knowledge of Microsoft Office and computer software’s - Strong communication skills - Friendly, positive and enthusiastic approach to work - Ability to work within a high-volume environment - High degree of attention to detail and accuracy - Discretion in relation to confidential information Job Type: Full-time Pay: From RM2,000.00 per month Ability to commute/relocate: Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required) Office Located: Soho Suites KLCC