Customer Service Representative

The principal duties and responsibilities of the Customer Service Representative consist of, but are not limited to the following: 1. Order Management – from entering incoming orders (device) into the ERP system (e.g. SAP) up to invoicing. 2. Order status monitoring – Informing the sales / service team (for T&C coordination) of any foreseeable change in delivery date 3. To manage the return of products by customers in accordance with the return policy procedures 4. To review of open orders and notify customer on delivery status Other Customers related tasks & handling: 1. Provide support to sales & service’s team about customer’s inquiries on order status 2. To enter all assigned data in an accurate and timely manner, including maintenance of the customer’s data or contact database. 3. To manage customer’s complaint for orders related matters. 4. To obtain delivery order (Dos) acknowledgement from customers Other tasks: 1. To be familiar with assigned modules in SAP DW1 and make the full practical use of all features of the system according to company processes and procedures 2. To back up and support other Customer Service Representative in the event of their absence