Customer Service Associate (IOI City Mall)

Job Summary: - Operations

This role contributes to the company's success by providing a legendary customer service experience, acting with a customer comes first attitude to create meaningful customer connections. Models and acts in accordance with the company's guiding principles (Paris Baguette Outlet)

Job Responsibilities: - Operations

• Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with the company's brand image.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists the store with other duties which includes, but not limited to stocking of merchandise, stocking of products, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of the company's programs or initiatives.
• Follows the company's operational policies and procedures and reports essential information to superior.

Key Knowledge, Skills and Abilities

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate the environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit.
• Positive attitude, patient and proactive. Able to “think on one’s feet”.
• Maintains regular and consistent attendance and punctuality and available flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia stores
• Kindly include your picture in resume

Working hours: 9.5 hours including 1 hour break (Shift)

Off day: 2 days

Job Type: Full-time

Pay: RM2,500.00 per month

Benefits:

• Meal provided

Schedule:

• Afternoon shift
• Early shift
• Evening shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Willingness to travel:

• 50% (Preferred)