E-Commerce Operations / Customer Service Executive Admin (Full Time & Internship Needed)
- Internship, onsite
- CS Mall Sdn Bhd
- Seri Kembangan, Malaysia
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ADSports Malaysia – Your Ultimate & Reliable One-Stop Shop for Gym Fitness Needs. Discover high-quality fitness equipment at affordable and wholesale prices. Our product range includes workout station machines, treadmills, gym exercise bikes, benches, dumbbells, weight plates, barbells, and more. Perfect for home gym.
We are looking for an E-commerce Operations Executive (Full Time & Internship) to manage and optimize our online business to enhance sales and brand presence.
Customer Service:
- Respond to customer inquiries through various channels (email, chat, phone, social media).
- Resolve customer complaints and issues promptly and professionally.
- Provide product information and guide customers through the buying process.
- Track customer feedback and escalate issues to the appropriate department if needed.
- Ensure high levels of customer satisfaction through effective communication.
- Serve walk in customers
Order Management:
- Responsible for the daily operation and management of the company's e-commerce platforms (e.g. Shopee, Lazada, TIKTOK, company website.)
- Assist packing team whenever needed
- Coordinate with logistics to ensure parcels are collected
- Handling & process returns, exchanges, and refunds in line with company policies.
Requirements:
- Related experience (Shopee, Lazada, Tik Tok) are encouraged to apply. New graduates are welcome
- Candidate possesses at least a Certificate / Diploma or above
- Strong customer service skills with a focus on problem-solving and communication.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Ability to work independently and as part of a team.
- Hardworking, responsible, discipline, self-initiative
- Internship duration is 3 months (RM1000 allowance)
Working Address:
CS Mall SDN BHD
No 1, Jalan Perindustrian PP 5, Taman Perindustrian Putra Permai, 43300 Seri Kembangan, Selangor
Working Hours: 8.30am – 5pm (Mon to Sat)
Job Types: Full-time, Internship
Contract length: 3 months
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Yearly bonus