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Hotel Front Office Assistant

Salary undisclosed

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements

  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.
  • Required language(s): Bahasa Malaysia, English
  • Pleasant personality and positive working attitude.
  • Must be willing to work on shift including working on weekends and public holidays.

Job Types: Full-time, Permanent

Pay: RM1,500.00 - RM1,600.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay

Education:

  • STM/STPM (Preferred)

Experience:

  • Hotel: 1 year (Preferred)