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Japanese Customer Success Specialist (Native/Non-Native) - (E-Commerce)

RM 5,000 - RM 7,000 / month

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  • Customer Support: Provide prompt, accurate, and friendly responses to customer inquiries via email, chat, and phone in Japanese and English. Troubleshoot technical issues with accounts, orders, or payments and guide customers through resolutions.
  • Order and Account Management: Investigate and address complaints about defective or delayed items, ensuring a satisfactory resolution.
  • Escalation Handling: Handle complex or escalated issues with professionalism and empathy, providing effective solutions.
  • Compliance and Quality: Ensure all customer interactions adhere to E-Commerce’s policies, guidelines, and data privacy standards.

Job Types: Full-time, Fresh graduate

Pay: RM5,000.00 - RM7,000.00 per month

Schedule:

  • Rotational shift