Sales Support

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organisation
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds?

WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.
"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.
With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.
Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.

In this role you will:

We are looking for the right candidate to join us fast growing and dynamic family in Malaysia. The candidate will be working in Kuala Lumpur, Malaysia and will gain experience of transformed travel technology and the exposure of working closely with the APAC Leadership team as well as our offices in the APAC region.

If you enjoy working in a fast-paced environment with a company that is expanding strongly in the industry, then please submit your application with us today!

Key elements to this role include, but not limited to:

• Maintaining an accessible and organized filing system for sales and administrative professionals.
• Handling all administrative duties for Sales department or team.
• To handle customer escalation & complaints and work closely with related department for the customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, providing customer training and troubleshooting assistance for system usage, account statuses, and other problems.
• To coordinate with sales manager on sales leads, enquiries or any administrative task.
• To be assigned with special tasks on an ad-hoc basis should there's need arises.
• Collaborate effectively with the sales manager to ensure sales team is on track to meet month-end goals and share innovative lead generating ideas.
• Assist in the preparation and generation of sales reports, presentations, and proposals.
• Maintain inventory of sales materials, collateral, and promotional items, and coordinate their distribution as needed.

The skills we would love to see in your suitcase!

• High school diploma or equivalent; Bachelor's degree in tourism management or a related field is preferred.
• Proven experience in a sales support or administrative role, preferably within a sales or customer service environment.
• Familiarity with sales processes and CRM systems.
• Ability to work independently with minimal supervision as well as collaboratively within a team.
• Strong work ethic and willingness to go above and beyond to support the sales team and achieve sales targets.
• Knowledge of the industry or market in which the company operates is beneficial.
• Exceptional organizational and time management skills.
• Strong attention to detail and accuracy in data entry and record-keeping.
Ability to adapt to changing priorities and handle high-pressure situations with professionalism.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at www.webbeds.com - #LI-Hybrid