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1. Conduct stress testing of software used in KINETA in both development and live environments to identify potential problems. 2. Monitor and handle ongoing EV charging sessions and charger setup using KINETA’s custom EV Charging Management System (EV CMS). 3. Configure and maintain entries in KINETA’s CRM system such as charger model’s pricing, dealerships and other logics in the system. 4. Act as a liaison between Sime’s IT team to resolve software issues that arises in the operations in KINETA 5. Input accurate data and generate routine reports for KINETA’s software systems 6. Being able to understand and create clear and concise documentation of workflows, configurations, and operational processes for teaching clients how to use KINETA’s custom software 7. Provide interface-level troubleshooting and escalate technical issues as needed. 8. Any other jobs as instructed by the Superior.
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