Tele Marketing Clerk

· Place phone calls to potential clients from our computerised directory

· Perform script (with necessary adjustments) to ensure consistency of sales programme

· Answer potential clients’ questions about home improvement projects or goals

· Generate between 100 sales leads per day

· Set appointments with prospective customers based on our associates’ schedules

· Maintain computer, telephone and other equipment

· Train other telemarketers when required

· Communicate any problems, concerns or questions to supervisory staff

· Refer customer complaints to supervisor for quality control

· Communicate respectfully and politely with potential customers at all times

Cold call people using a given phone directory to sell products or solicit donations

· Answer incoming calls from prospective customers

· Use scripts to provide information about product’s features, prices etc. and present their benefits

· Ask pertinent questions to understand the customer’s requirements

· Persuade the customer to buy by demonstrating how merchandise or services meet their needs

· Record the customer’s personal information accurately in a computer system

· Deal with complaints or doubts to safeguard the company’s reputation

· Go the “extra mile” to meet sales quota and facilitate future sales

· Keep records of calls and sales and record useful information

· Requirements and skills

· Proven experience as telemarketer or similar sales/customer service role

· Proven track record of successfully meeting sales quotas preferably over the phone

· Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

· Excellent communication and presentation skills

· Proficient in English

· Skilled in negotiation and dealing with complaints

· Persistent and results-oriented

· Patient and able to handle customer rejection

·

Job Types: Full-time, Part-time, Permanent, Internship, Student job
Contract length: 6 months

Pay: RM1,500.00 - RM4,500.00 per month

Expected hours: 8 per week

Schedule:

• Monday to Friday

Education:

• STM/STPM (Preferred)

Experience:

• TeleMarketing: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Required)