F&B Supervisor @ KSL City Mall

We are now looking for Outlet Supervisor!

Vacancy available at: KSL City Mall

Job Responsibility:
-Perform weekly roster planning to ensure adequate manpower for the team.
-Monitor opening, mid and closing of shifts.
-Perform sales forecasting and guide team members on the daily kitchen preparation according to forecasting.
-Prepare food and beverages and ensure team members prepare the food and beverages according to SOP.
-Perform Stock planning & ordering with POS system.
-Escalate customer complaints or operation issues to management.
-Deploy customer service standards to drive the organisation's customer experience goal.
-Develop strategies to achieve sales targets according to customers' profiles.
-Mentor and train new staff.
-Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
-Rectify any equipment failure or incident that will result in operation downtime.

Requirements:
- Detail-oriented individuals with strong interpersonal skills and organizational skills
- Leadership qualities with ability to supervise team members
- good in dealing with customers & resolve issues
- prefer candidates with minimum 1 year related experience in F&B industry

Benefits working in LiHO Tea:
1) On-the-job training
2) Promotion and Increment based on your on-job performance
3) Attractive Sales Incentive
4) Medical Benefits
5) Complimentary drinks & Staff Discounts
6) Friendly & supportive working environment

Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Yearly bonus

Application Question(s):

• When are you available to start work?

Experience:

• F&B Supervisor: 1 year (Required)

Expected Start Date: 01/02/2025