Clinic Assistant (Kota Damansara)

Roles & Responsibility:

1- Customer Service duties

• Ensure daily clinic operations run smoothly. Ensure that patients are greeted and attended promptly.
• Ensure implementation of Clinic's Standard Practice in the clinic at all times.
• Ensure patients data and other information required are obtained and updated into the panel portal and clinic information system accordingly.
• Serve patients with respect and politeness at all times.
• Ensure cleanliness/tidiness (5S) of the clinic.

2- Primary Care / Clinical duties and assisting doctor

• Ensure sufficient assistance is provided to doctor to conduct examination and consultation onto patients.
• Ensure all clinical practices are followed in accordance to written SOP (policies and procedures).
• Ensure all clinical tests ordered by doctor are being carried out following standard practice set by internal SOP and/or by regulatory bodies, i.e. MOH, Nursing Board, Laboratory Test as spelled out by FOMEMA and etc.
• Ensure all medical/ clinical instruments/equipment are cleaned properly and ready for use at any point of time.
• Assist doctor in performing clinical procedures, i.e.: minor surgery, dressing of wound and etc, when required

3- Administration and dispensing of medication

• Ensure drugs are dispensed by the dispenser in accordance to doctor’s prescription/ instruction strictly.
• Ensure drugs dispensed are monitored and recorded accordingly.
• Monitor and ensure that dispense of drugs/ medication on FIFO (First In First Out) and/or use “near expired stock” methods.
• Ensure all “near expired” drugs/ medications are being monitored closely and do not exceed the “8-months period”.
• Ensure stock take is being carried out correctly on a monthly basis. Report any irregularities or discrepancies in stock numbers.
• Ensure all Purchase orders, Delivery orders and invoices are prepared and sent to the Finance Department within the stipulated timelines.
• Ensure all copies of Purchase Orders, delivery orders and invoices are filed accordingly for future reference.

4- Charging and Billing Procedures

• Ensure current SOPs are fully observed and practiced when doing billings.
• Ensure all visits are registered; all treatments, clinical procedures, consultations, laboratory test and X-ray; medication prescribed are charged into the system accordingly within the stipulated timelines; and bill is issued to patients after the visits.
• Ensure all cash transactions and/or credit payments are collected and closed daily or by the end of each shift.
• Ensure cash is managed and recorded at every shift.
• No cash should be unaccounted for before the end of shift of the clinic.
• Daily bank-in of cash collections is properly documented.
• Ensure proper reconciliation of transactions between clinical systems and Panel/TPA portals.
• To track payment on Panel/TPA through portals and highlight outstanding payments/pending collections.

5- Assist in promoting and supporting Marketing programmes and initiatives at clinic

• Ensure all company driven programmes and initiatives are being promoted and carried out.
• Ensure programmes are being promoted and communicated effectively to patients to encourage active participation from patients
• Ensure correct information are shared with patients on each of the programmes.
• Ensure staff keys in correct charges to the correct promotion code in the system.
• Work closely with the immediate superior and ensure strong support and participation from clinic staff in every company’s event/programme.
• Work closely with the immediate superior and manage patient complaints at the clinic and all social media platforms.
• Ensure clinic's link is sent after the patient gets treatment.

6- Clinic Administration

• Ensure that security level (patients and clinic) is highly observed at the clinic at all times.
• Ensure all facilities and equipment are working and in good order at all times.
• Ensure all repair works are reported and done immediately for the comfort of patients/ customers.
• Report and notify the immediate superior for any network breakdown or system malfunction.
• Ensure good practice of Housekeeping is implemented.
• Ensure good document control and record is kept for audit and referral purposes.
• Ensure the preventive and maintenance period check is performed

Minimum Requirements:

• MALAYSIAN
• SPM
• 18years and above
• Computer Literate
• Customer Oriented
• Trustworthy, pleasant personality and display professional attitude towards colleagues and customers

Job Type: Full-time

Pay: RM1,600.00 - RM1,700.00 per month

Schedule:

• Afternoon shift
• Early shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• STM/STPM (Preferred)

Language:

• Bahasa (Preferred)