Front of House

Key Responsibilities:

Customer Service:

• Greet customers warmly and assist them with menu selections.
• Take orders accurately and process payments promptly.
• Address customer inquiries, concerns, or complaints in a professional manner.

Order Management:

• Communicate orders clearly to the kitchen or barista team.
• Serve food and beverages to customers efficiently.
• Monitor and ensure timely delivery of orders.

Cleanliness and Maintenance:

• Maintain cleanliness in the dining, counter, and service areas.
• Ensure tables, chairs, and utensils are clean and properly arranged.
• Restock service stations, napkins, and other supplies as needed.

Team Collaboration:

• Coordinate with kitchen and barista staff to ensure smooth operations.
• Support team members during busy hours or peak times.

Cash Handling:

• Operate the cash register or POS system.
• Reconcile cash and receipts at the end of shifts.

Brand Representation:

• Uphold the company’s brand image and maintain a professional appearance.
• Promote ongoing promotions, products, or events to customers.

Requirements:

• Previous experience in F&B or customer service is an advantage.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Positive attitude and teamwork-oriented mindset.
• Flexibility to work shifts, weekends, and holidays.

Job Type: Full-time

Pay: RM2,000.00 - RM2,400.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Schedule:

• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Commission pay
• Overtime pay
• Yearly bonus